Pinnacle Library Cooperative Help Desk

Pinnacle Help Desk

To submit a ticket to the Pinnacle Help Desk:

Pinnacle KnowledgeBase

The Pinnacle Knowledgebase is your go-to resource for support articles, tools, and guidance tailored to library staff. Whether you're troubleshooting Polaris, navigating Coassemble training, or managing patron notifications, this centralized hub offers quick, clear solutions across a wide range of topics.


What you'll find:

  • Polaris ILS Help - From account lockouts to fine calculations and holds management
  • Public Catalog - Tips for deep linking and updating your library's banner.
  • Patron Notifications - Troubleshooting notices, schedules, and information about auto-renewal
  • Technical Services - Preparing for Fiscal Year rollovers, eContent records, and working with TOMs